Privacy Policy

Effective date: 19 October 2026

This Privacy Policy explains how AvaCare (“AvaCare”, “we”, “us”) collects, uses, shares and protects your personal information when you use our website https://avacares.xyz and the AvaCare mobile app for iPhone (together, the “Services”). AvaCare is an online pharmacy operated by [COMPANY LEGAL NAME], Shiyaldanga Road, Kawla, Dhaka-1229, Bangladesh.

By using the Services you agree to this Privacy Policy. If you do not agree, please do not use the Services.

1. Information we collect

Information you give us

  • Account details: name, mobile number, email address and password when you register or log in (including login with OTP).
  • Order and delivery details: delivery address, contact number, products ordered, order notes and order history.
  • Prescriptions and health information: if you upload a prescription or request prescription medicines, we receive the prescription image and the health-related information it contains.
  • Messages: information you send when you contact customer support by phone, email or the contact form.

Information collected automatically

  • Device and usage data: IP address, browser or device type, operating system, pages viewed and the time of your visit, collected through standard server logs.
  • Cookies: we use cookies to keep you logged in, remember your cart and wishlist, and keep the Services secure. See section 6.

Payment information: online payments are processed by our payment partners (for example SSLCommerz, bKash or Nagad, where offered). We do not store your full card number, PIN or wallet password.

2. How we use your information

  • To create and manage your account and verify your mobile number.
  • To process, prepare, deliver and track your orders, and to handle returns and refunds.
  • To verify prescriptions where required by law before dispensing prescription medicines.
  • To provide customer support and send you order updates by SMS, phone or email.
  • To keep the Services secure, prevent fraud and comply with legal obligations.
  • To send offers or newsletters, only where you have agreed. You can opt out at any time.

We do not sell your personal information. We do not use your health information for advertising.

3. How we share your information

We share information only as needed to provide the Services:

  • Delivery partners — your name, phone number and address so they can deliver your order.
  • Payment partners — to process your payment securely.
  • Service providers — hosting, SMS/OTP and email providers who process data on our behalf under confidentiality obligations.
  • Pharmacists and licensed professionals — to review prescriptions where required.
  • Authorities — when required by law, court order, or to protect the rights and safety of our customers and AvaCare.

4. The AvaCare iPhone app

  • The app displays our website inside the app and uses the same account, cart and order system.
  • Camera and Photos: the app asks for permission only when you choose to take or upload a prescription photo. We do not access your camera or photos in the background.
  • The app does not track you across other companies’ apps or websites and does not show third-party ads.
  • Links to third-party sites (for example Facebook or YouTube) open outside the app and are governed by those sites’ own privacy policies.

5. How long we keep your information

We keep your account information while your account is active. Order, invoice and prescription records may be kept for the period required by Bangladeshi tax, pharmacy and consumer protection laws, after which they are deleted or anonymised.

6. Cookies

We use essential cookies for login, cart and security. You can clear cookies in your browser settings, or log out in the app; doing so may log you out and empty your cart.

7. Security

We use HTTPS encryption and reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and will notify you as required by law if a breach affects you.

8. Your rights and account deletion

  • You can view and update your account details on the My Account page.
  • You can ask for a copy of your personal data or ask us to correct it.
  • Delete your account: in the app go to More → Delete My Account, or visit avacares.xyz/delete-account. We will delete your account and personal data within 30 days, except records we must keep by law (see section 5).

9. Children

The Services are intended for users aged 18 and over. Parents or guardians may order products for children. We do not knowingly collect personal information from children under 18; if you believe a child has given us information, contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the new version on this page with a new effective date, and notify you of significant changes in the app or by email.

11. Contact us

AvaCare 
Shiyaldanga Road, Kawla, Dhaka-1229, Bangladesh
Phone (24/7): +880 9649-111181
Email: info@avacares.xyz